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Virtual Assistants for a Personal Injury Law Firm – Customer Service and Sales Experience id-3386

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

To apply to this job opening please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: the address below (You need to send your application via email as stated above to start your application process).

 

Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided).

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We are hiring for:
  • Client Support Specialist
  • Reductions Specialist
  • Demands preparation Specialist
  • Medical Management Coordinator
  • Intake Case Manager
  • Senior Case Manager
As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.

 

Schedule availability is required (40 hours per week – 2 days off – Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).
Virtual assistant responsibilities will vary depending of the department you are hire for, some are but not limited to:
  • Answer, screen, and forward incoming calls to the appropriate person.
  • Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
  • Log phone calls and documents into online document management system.
  • Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
  • Maintaining frequent communication with client and answering questions.
  • Obtaining insurance coverage information timely.
  • Following up with medical treatments and ensuring proper care.
  • Obtaining medical provider records and bills.
  • Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.

Virtual Assistant Job Qualifications and Required Skills:
  • Must be punctual.
  • Commitment to work overtime on occasion.
  • Must speak English and Spanish fluently.
  • Have solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Must be a self-starter and multi-tasker.
  • Ability to work independently.
  • Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
  • USB noise cancelling headsets.
  • Webcam for daily meetings and huddles.
  • Internet speed must be 35Mbps Download and 15Mbps Upload.

MONTHLY PAYMENTS $1000 per month plus $50 to cover transfer fees – PAYMENTS ARE PROCESSED ONCE PER MONTH AND DEPOSITED THE LAST BUSSINESS DAY OF EACH MONTH.
PAYMENTS ARE PROCESSED VIA DEEL (You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account only using SWIFT CODE and your bank account number, Pay Pal, Payoneer and Wise).
Video instructions:
  • To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public).
  • No background noise.
  • Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you).
  • Tell us about your previous work experience and skills learned.
  • Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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