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Remote Customer Support Representative at Hulu -id-189

Job Description

Hulu, a leading entertainment streaming service, is on the lookout for dynamic individuals to join our team as Remote Customer Support Representatives. As pioneers in the digital streaming industry, Hulu continues to redefine the way people experience television, offering a vast library of on-demand content, exclusive originals, and live TV.

Position: Remote Customer Support Representative at Hulu

Responsibilities:

  1. Customer Interaction: Engage with Hulu subscribers in a professional and friendly manner to address inquiries, troubleshoot issues, and ensure an exceptional customer experience.
  2. Technical Troubleshooting: Diagnose and resolve technical issues related to Hulu platform, streaming devices, and applications.
  3. Product Knowledge: Stay informed about Hulu content, features, and updates to provide accurate information and assistance to customers.
  4. Documentation: Maintain detailed and accurate records of customer interactions, feedback, and recurring issues to contribute to ongoing improvement initiatives.
  5. Collaboration: Work closely with cross-functional teams to escalate and resolve complex customer issues efficiently.

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Required Skills:

  1. Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.
  2. Technical Proficiency: Basic understanding of streaming devices, applications, and troubleshooting techniques.
  3. Problem-Solving: Proven ability to analyze problems and develop creative solutions to meet customer needs.
  4. Adaptability: Thrive in a fast-paced, remote work environment, with the flexibility to adapt to evolving customer support processes.
  5. Customer Focus: Genuine passion for delivering outstanding customer service and ensuring customer satisfaction.

How to Apply:

If you are a customer-focused individual with a passion for technology and entertainment, we invite you to apply for the Remote Customer Support Representative position at Hulu. 

Join Hulu and be part of a dynamic team that shaping the future of entertainment. Embrace the opportunity to work remotely and contribute to Hulu commitment to delivering unparalleled streaming experiences to millions of subscribers worldwide.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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