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Customer Support Team Member (Email) id-8168

Job Description

 

About HigherRing:

HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member.

We Are Hiring For 2 Positions Starting in May 2025.

The starting hourly rate for this position is $17-$20 per hour, depending on relevant experience and living wage in your area.

Role Responsibilities:
Team Members are positive and energetic self-starters who are comfortable stepping into high gear and exercising their judgment to deliver superior customer support via email, phone, and other support channels.
A Team Member’s essential job duties include, yet are not limited to:

Qualifications and Requirements:
  • Dedicated and dependable work ethic
  • Keen problem-solving skills, and the ability to think on your feet
  • Strong active listening skills
  • Ability to use positive language to help customers know that they are being heard and that their problems will be solved
  • The ability to maintain a positive attitude even on a tough day
  • Attention to detail in written communication using professional language and spell check to ensure quality communications
  • Computer skills, including familiarity using multiple browsers, tabs, window navigations and instant messaging tools. Experience with CRM systems is a bonus
  • Fluency in oral and written English; second language is a plus
  • Proactive communication with management regarding time away from work and attendance
  • Quiet, distraction-free workspace in your home that includes a door that closes
  • Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
  • Strong and consistent Internet bandwidth: 50 Mbps download speed or faster and 5 Mbps upload from a reliable provider

Our Benefits Package Includes:

  • Employee (not contractor) status at a mission-driven company
  • Paid training
  • Option to participate in medical, dental, and vision insurance programs (we cover 76+% of the basic plan premium)
  • 401(k) plan with a 2% match contribution
  • Paid sick leave
  • Paid vacation is available for use after the completion of 1 year of employment
  • A financial wellness and coaching program - 0% loans to help pay down debt
  • An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
  • Opportunities for growth and advancement in a fast-paced work environment where employee input is valued, and where mutual respect and camaraderie are a significant part of our culture.
  • Opportunity for everyone to be an owner in the company.  Our Employee Stock Incentive Plan is offered to all employees.

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Further, we are looking for people who want to use their power for good and we advocate as a business for pro-social/inclusive policies with elected officials and to bring awareness to our communities. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.

Note:

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.

READY TO TAKE THE NEXT STEPS?

Visit our Careers page at HigherRing Careers to take the first steps!

Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can’t consider you without all three submissions.).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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