Ticket/Gate Agent (Customer Service Agent) - MSN id-8771

About the position

As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.

Responsibilities

  • Owning the check-in process, boarding process, and seat availability.
  • Making gate announcements and ensuring customers have the accurate travel documentation.
  • Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
  • Operating loading bridges and managing aircraft doors.
  • Escorting unaccompanied minors and disabled passengers throughout the airport.
  • Working between 20 and 40 hours per week based on seniority and operational needs.

Requirements

Benefits

  • Adoption assistance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid holidays
  • 401(k) with generous company contributions up to 9%
  • Up to 2-weeks of vacation for new hires
  • Up to 56 hours of paid personal time within a 12-month period
  • 12-weeks of paid maternity/parental leave for birthing parents
  • 2-weeks of paid parental leave for non-birthing parents
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance
  • Family care assistance through fertility support, surrogacy and adoption assistance
  • Holistic Wellbeing programs
  • Domestic and International space-available flight privileges for employees and eligible family members
  • Career development programs
  • Access to over 500 discounts and specialty savings through Deltaperks.
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