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Customer Care Specialist - Remote

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<h3><strong>About Us</strong></h3><p>We’re a purpose-driven organization built around people — not policies. Our mission is to protect working families and empower motivated individuals to build flexible, meaningful careers that align with their goals and lifestyle.</p><p>Our foundation is built on <strong>growth, freedom, and connection.</strong> Every team member has the opportunity to thrive in a supportive environment powered by innovative systems, one-on-one mentorship, and a culture grounded in integrity and teamwork.</p><p>For over 60 years, we’ve proudly partnered with unions, associations, and members across North America to provide trusted benefit programs that make a real impact. As we continue to expand, we’re looking for new professionals who are ready to grow, lead, and create meaningful change through their work.</p><hr><h3><strong>The Position</strong></h3><p>As a representative of our agency, you’ll play a key role in helping families understand and access the protection they deserve. You’ll educate clients on their benefits, answer important questions, and ensure they have the peace of mind that comes from being truly covered.</p><p>This isn’t just about insurance — it’s about <strong>building trust, simplifying information, and guiding families</strong> toward decisions that protect their futures.</p><hr><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Build lasting client relationships grounded in communication and care</p></li><li><p>Support policyholders with claims, coverage updates, and benefit explanations</p></li><li><p>Present complex information in a clear, accessible way</p></li><li><p>Collaborate with leadership to enhance client satisfaction and team performance</p></li><li><p>Serve as a dependable point of contact for all member inquiries</p></li><li><p>Engage in ongoing mentorship, leadership training, and professional development</p></li></ul><hr><h3><strong>Who You Are</strong></h3><ul><li><p>A confident communicator with strong interpersonal skills</p></li><li><p>Empathetic, positive, and driven to make an impact</p></li><li><p>Comfortable working remotely and using digital tools</p></li><li><p>Self-motivated, organized, and results-oriented</p></li><li><p>Experience in customer service, insurance, or sales is an asset (but not required)</p></li><li><p>Eligible to work in the United States or Canada</p></li></ul><hr><h3><strong>What We Offer</strong></h3><ul><li><p><strong>Remote flexibility</strong> – work from anywhere with a reliable internet connection</p></li><li><p><strong>Weekly pay & performance bonuses</strong> – consistent income with growth potential</p></li><li><p><strong>Personalized mentorship</strong> – direct guidance to help you succeed and advance</p></li><li><p><strong>Career advancement</strong> – clear, fast-track paths into leadership roles</p></li><li><p><strong>Supportive culture</strong> – a mission-driven team that celebrates your success</p></li><li><p><strong>Meaningful work</strong> – make a real difference in families’ lives every day</p></li></ul><h1></h1>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...