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Temp Assistant PWE Support Specialist id-6491

  • Temporary

At Entertainment Partners we help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so....

We're seeking an energetic, self-motivated, and reliable customer service professional, who can thrive in a fast-paced environment, to join our team! The successful candidate will work closely with other team members to provide outstanding customer service to our Production Worker Employees (PWE's). The team is the second point (Tier 2) of contact for all Payroll & Tax Form inquiries across all business units. The Assistant PWE Support Specialist is responsible for answering all incoming calls and e-mails following company policies, procedures, and tools. During peak periods, this position will require over time in the evenings and on weekends.

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KEY RESPONSIBILITIES

  • Maintain accurate and detail log of all phone and e-mail conversations in Salesforce as a CRM tool.
  • Handles a high volume of inbound calls (50+) for various employee inquiries.
  • Process updates to Employee's Master file records in compliance with company security & privacy policies.
  • Answer payroll-related type of inquiries.
  • Answer Year End Tax Form inquiries.
  • Analysis of PWE's records for simple but not complex earnings corrections.
  • Assist PWE's with W-2 online registration.
  • Navigate and multi-task various databases & programs.
  • Assist on special projects, as well as other teams as directed by management.


JOB RESPONSIBILITIES/QUALIFICATIONS NEEDED

  • High school diploma.
  • Minimum two years of customer service experience.
  • 1 - 2 years' familiarity with accounting practices.
  • Entertainment industry accounting/payroll background preferred.
  • Proficiency in usage of Microsoft Office applications; Word, Excel, Outlook, etc.
  • Aptitude to learn the use of computer programs and applications, Salesforce CRM.
  • Ability to prioritize workload as needed to complete tasks.
  • Excellent written and oral communications skills
  • Basic typing skills
  • Organized approach to working in a multi-task position with excellent attention to detail.
  • Ability to research issues to uncover root cause.
  • Able to meet strict priorities & deadlines.
  • Ability to work in a team environment productively.
  • High level computer knowledge.
  • Ability to be flexible and adaptable.
  • Requires minor servicing of printers, fax machines and copiers.
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