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Southwest Airlines Remote Customer Service Jobs (Jobs @28$ An Hour) id-9892

We are devoted to offering our Employees strong work surroundings with the same possibility for gaining knowledge of and private growth. Creativity and innovation are endorsed for enhancing the effectiveness of Southwest Airlines. Above all, Employees could be furnished the identical concern, respect, and concerned mind-set in the business enterprise that they’re anticipated to percentage externally with each Southwest Customer.

Job Description:

The People of Southwest Airlines come collectively to supply our Purpose, which is to attach People to what’s essential to their lives via friendly, reliable, and low-value air journeys. This Technology Consultant invests withinside the destiny of Southwest’s People in their work assisting Lean Portfolio Management capabilities for Southwest’s operational workgroups. This position works collaboratively with Teams and Leaders in Technology, Ground Operations, Technical Operations, Crew Operations, and Aircraft Operations – with the capacity to increase that scope extra withinside the developing year – with a view to guiding branch and Company tasks and generation. This Technology Consultant is worked up to sign up for and connect to the People of the Operations Agile Project Management Office (PMO) Team, and they’re a champion of non-stop improvement. They’ll have the possibility to research and develop their know-how every day and force the destiny of Technology at Southwest Airlines.

Southwest Airlines is an Equal Opportunity Employer. We retain to search for possibilities to mirror the groups we serve, and welcome candidates with various thoughts, backgrounds, and experiences.

Job Summary

Part of a Team charged with identifying, prioritizing, defining and enforcing diverse Business and Technology pushed tasks. Assess capacity possibilities, compare the price of these possibilities, endorse prioritization to Leadership primarily based totally on price, and discover capacity answers. Work with diverse Customers withinside the Business and Technology to propose and affect withinside the introduction of strategic or initiative plans.

Key Responsibilities

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  • Identify new approaches to create price via enterprise procedure enhancements and generation upgrades proactively
  • Analyze the effect of issues, facilitate resolutions, and boost Leadership as needed
  • Complete assigned and challenge obligations with minimum direction
  • Develop deep knowledge of Customer priorities, price drivers, and demanding situations, and use this understanding to translate Customer wishes
  • Drive answers inside a Team/organization without being a topic be counted as an expert
  • Partner with Senior Leadership throughout the Company to guide diverse sports required withinside the ongoing improvement and shipping of strategic tasks
  • Anticipate large-scale, complicated demanding situations inside the domain; inclusive of risk, dependencies, timelines, scope, etc.
  • May carry out different process responsibilities as directed by Employee Leaders

Knowledge, Skills and Abilities

  • Knowledge of enterprise and control concepts worried in strategic planning, aid allocation, human sources modeling, management technique, manufacturing methods, and coordination of human beings and sources
  • Knowledge of concepts and methods for imparting Customer and private services, inclusive of Customer wishes assessment, assembly of exceptional requirements for services and assessment of Customer satisfaction
  • Ability to apprehend the results of recent facts for each modern and destiny problem-fixing and decision-making
  • Ability to apply good judgment and reasoning to discover the strengths and weaknesses of opportunity answers, conclusions or processes to issues
  • Ability to offer complete interest to what different human beings are saying, take time to apprehend the factors being made, ask questions as appropriate, and now no longer interrupt at beside the point times
  • Ability to speak facts and thoughts verbally and in writing so others will apprehend
  • Ability to inform whilst something is incorrect or is probably to head wrong, which does now no longer contain fixing the problem, simplest spotting there’s a problem
  • Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA
  • Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau

Required Education:

  • High School Diploma or GED
  • Bachelor’s Degree or equal work experience in Business, Technology, Finance, or associated field

Required Experience:

  • Advanced-degree experience, pro and specialized understanding in fixing complicated issues and riding a couple of stakeholders toward implementable answers.
  • Main packages that could span a couple of work companies and/or departments

Preferred Experience: 

  • SAFe and Agile recognition training
  • Experience making use of SAFe working version first-class practices
  • Experience with JIRA/JIRA Align

Pay

Competitive marketplace profits from $132,860 in keeping with yr to $138,400.00 in keeping with yr* relying on qualifications and experience, with the possibility for destiny pay will increase primarily based totally on overall performance and marketplace movement. For eligible management and person contributor roles, extra bonus possibilities are to be had and offered at the discretion of the company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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