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Shift Leader id-9726

Brewing Brand is currently hiring for SHIFT LEADERS to join our Dunkin’ network!


Fuel Your Future with Dunkin'! Join the Brewing Brand team today for flexible hours, great perks, and a fast-paced, fun environment. Come run with Dunkin'!


Overview


Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.


Here’s what’s in it for you:


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To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks:

  • Hours that work for you
  • Competitive Pay
  • Career development and growth
  • Training and ongoing development opportunities
  • Weekly tips
  • Medical/Vision/Dental*

*eligibility requirements



Responsibilities Include:

  • Perform all responsibilities of restaurant team members.
  • Support the Restaurant Manager in meeting operational goals and execution.
  • Ensure Brand standards are met throughout shift including preparation of food and beverages.
  • Communicate shift priorities, goals and results to restaurant team members.
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
  • Support the training of restaurant team members as needed.
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift.
  • Ensure Food Safety standards are met.
  • Manage Inventory throughout the shift.
  • Provide great guest service and coaches restaurant team members to do the same.
  • Schedule restaurant team members for shifts
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

  • Works well with others in a fast-paced team environment.
  • On time, demonstrates honesty and a positive attitude.
  • Willingness to learn and adapt to change.
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching.
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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