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Reservations Agent (Full-Time) l InterContinental Miami Downtown id-9685

About the position

The Reservations Agent at InterContinental Miami Downtown is responsible for providing prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations. This role involves responding to inquiries about hotel services and local attractions, ensuring a high level of guest satisfaction through effective communication and service recovery gestures.

Responsibilities

Requirements

  • Basic reading, writing, and math skills.
  • Six months experience as a reservationist or front desk agent.
  • High school diploma or equivalent preferred.
  • Fluent in English; other languages preferred.

Nice-to-haves

  • Experience in the hospitality industry.
  • Familiarity with hotel reservation systems.

Benefits

  • Competitive financial and benefits package including healthcare support, dental, vision, disability, and life insurance.
  • Matching 401k plan.
  • Hotel discounts worldwide.
  • Access to a variety of discount programs.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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