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Remote Customer Support Assistant - Coca-Cola

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Job Summary:

Progressive Technology is seeking a dedicated and proactive Remote Customer Support Assistant to join our team supporting Coca-Colas customer service operations. In this role, you will be responsible for providing high-quality assistance to customers, ensuring they have a seamless experience while interacting with the brand. As part of our remote team, you will handle inquiries, resolve issues, and maintain a positive and professional relationship with Coca-Colas valued customers.

Key Responsibilities:

  • Provide excellent customer support through phone, email, and chat channels, addressing inquiries and troubleshooting issues.

  • Resolve customer complaints or concerns with empathy and professionalism, ensuring satisfaction with the Coca-Cola brand.

  • Process orders, returns, and exchanges promptly and accurately.

  • Maintain a high level of product knowledge, including promotions and special offers, to provide accurate information to customers.

  • Assist in documenting customer interactions and update customer records in the system.

  • Collaborate with other departments when needed to resolve complex issues and escalate when necessary.

  • Follow company protocols and policies to ensure consistency in support delivery.

  • Maintain response time and quality standards set by the company and Coca-Cola.

Required Skills and Qualifications:

  • Proven experience in customer service or support, preferably in a remote setting.

  • Excellent verbal and written communication skills.

  • Ability to multitask and prioritize effectively in a fast-paced environment.

  • Strong problem-solving skills and attention to detail.

  • High school diploma or equivalent; college degree preferred.

  • Proficiency in customer support tools (Zendesk, Freshdesk, etc.) is a plus.

  • Comfortable with using digital tools and platforms to manage customer interactions and track issues.

  • Positive attitude with a focus on customer satisfaction.

Experience:

  • 1+ years of experience in customer service or a related field.

  • Prior experience in a remote working environment is highly advantageous.

  • Experience in the beverage or food industry is a plus, though not required.

Working Hours:

  • Full-time position (40 hours per week).

  • Flexible working hours within the range of 8 AM to 8 PM (local time), Monday to Friday.

  • Occasional weekend shifts may be required, with prior notice provided.

Knowledge, Skills, and Abilities:

  • Strong knowledge of customer service best practices.

  • Ability to handle challenging situations with calm and professionalism.

  • Exceptional organizational skills and the ability to manage multiple inquiries at once.

  • Self-motivated with the ability to work independently in a remote environment.

  • Familiarity with Coca-Cola products, services, and brand values is an advantage.

  • Tech-savvy and quick to adapt to new software and tools.

Benefits:

  • Competitive salary and performance-based bonuses.

  • Remote work flexibility, allowing you to work from the comfort of your home.

  • Comprehensive health, dental, and vision insurance plans.

  • Paid time off (PTO) and holiday pay.

  • Retirement savings plan with company matching.

  • Opportunities for career development and training.

  • Employee discounts on Coca-Cola products.

Why Join Progressive Technology and Coca-Cola:

  • Be part of a global leader in the beverage industry and support a brand that values its customers and employees.

  • Enjoy the benefits of working remotely with flexible hours, offering a healthy work-life balance.

  • Work with a supportive, innovative team that encourages professional growth and development.

  • Access to numerous employee perks and opportunities for advancement within the company.

  • Join a company committed to diversity, inclusion, and sustainability.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their experience and suitability for the role. Please apply directly through the Progressive Technology careers portal or email your application to us. We look forward to hearing from you and reviewing your application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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