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Quality Assurance Analyst id-9656

About the position

C.H. Robinson is seeking a Quality Assurance Analyst who will take ownership of quality assurance responsibilities for all assigned operational lines of service, including both C.H. Robinson and third-party warehouses. The role involves collaborating closely with the QA Team Lead to ensure that processes meet or exceed agreed service levels for reliability, timeliness, and accuracy. This position offers an opportunity to grow your career in a dynamic logistics environment.

Responsibilities

  • Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing.
  • Prioritize and track defects and issues correctly and recommend corrective action where required.
  • Recommend corrective and preventive actions on all processes in an agile approach.
  • Adapt testing policies, procedures, and standards across all processes.
  • Adapt the testing strategy to the project's expansion.
  • Collaborate with a variety of internal and external users to acquire and exchange information on QA issues, processes, and best practices.
  • Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process.
  • Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.
  • Maintain confidentiality around sensitive documentation.
  • Prepare ad-hoc reports on processes when required.

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Requirements

  • High School diploma or GED
  • Proficient in English
  • Minimum 3 years of QA experience within the freight forwarding/shared services/BPO industry
  • Strong modal product knowledge
  • Willingness to travel 5-10%

Nice-to-haves

  • Bachelor's degree from an accredited college or university
  • Experience with Magaya
  • Certification on ISO 9001:2015
  • Certification on Six Sigma
  • Excellent negotiation, interpersonal, and conflict resolution skills
  • Technical, cautious, and methodical thinker
  • Attention to detail & quick learner
  • Excellent knowledge in MS Office (Especially in MS Excel)
  • Excellent logical & time management skills
  • Skilled in process analysis
  • Detail oriented, organized and operationally focused
  • Proven ability to multi-task and keep stakeholders informed
  • Ability to create strong working relationships with all organizational teams

Benefits

  • 401(k) with 6% company matching
  • Dental insurance
  • Disability insurance
  • Employee stock purchase plan
  • Flexible spending account
  • Health insurance
  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Health Savings Account (including employer contribution)
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program.
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