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Operations Support Desk id-9682

Job Description

Are you a highly-organized and detail-oriented individual with a passion for providing exceptional customer service? Look no further! Wyndham Hotel Group is seeking a dedicated Operations Support Desk Representative to join our dynamic team. In this role, you will have the opportunity to support our hotel operations by assisting with various tasks and providing support to our guests and team members. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you!

  1. Provide exceptional customer service to guests and team members.
  2. Assist with various tasks related to hotel operations, including but not limited to reservations, check-ins, check-outs, and billing.
  3. Respond promptly and professionally to guest inquiries and concerns.
  4. Maintain a high level of organization and attention to detail in all tasks.
  5. Communicate effectively with team members to ensure smooth operations and guest satisfaction.
  6. Collaborate with other departments to resolve issues and provide support when needed.
  7. Maintain knowledge of hotel policies, procedures, and services to accurately assist guests and answer questions.
  8. Monitor and respond to guest reviews and feedback, striving to maintain a high level of satisfaction.
  9. Follow all safety and security protocols to ensure a safe and comfortable environment for guests and team members.
  10. Continuously seek opportunities to improve processes and enhance the guest experience.
  11. Remain calm and professional in high-pressure situations, such as during busy check-in/check-out times or when dealing with difficult guests.
  12. Complete administrative tasks accurately and in a timely manner.
  13. Adhere to company standards and guidelines at all times.
  14. Attend training and development sessions to enhance skills and knowledge.
  15. Foster a positive and collaborative work environment.

Job Qualifications

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  • Proficiency In Computer Systems: A Strong Understanding Of Various Computer Systems And Software Applications Is Essential For This Role, As The Operations Support Desk Will Be Responsible For Troubleshooting Technical Issues And Providing Support To Hotel Staff.
  • Communication Skills: This Role Requires Frequent Interaction With Hotel Staff And Management, As Well As Other Departments Within The Company. Strong Communication Skills, Both Verbal And Written, Are Necessary To Effectively Convey Information And Resolve Issues.
  • Attention To Detail: The Operations Support Desk Must Be Able To Multi-Task And Prioritize Tasks In A Fast-Paced Environment. Attention To Detail Is Crucial To Ensure Accuracy In Resolving Issues And Providing Support To Hotel Staff.
  • Customer Service Experience: The Operations Support Desk Will Be The First Point Of Contact For Hotel Staff Seeking Assistance. Previous Experience In A Customer Service Role, With A Focus On Problem-Solving And Providing Excellent Service, Is Highly Desirable.
  • Knowledge Of Hotel Operations: While Not Mandatory, Having A Background In Hotel Operations Can Be Beneficial For This Role. Understanding The Day-To-Day Operations Of A Hotel Can Help The Operations Support Desk Better Understand And Address Issues That May Arise.

Required Skills

  • Communication
  • Time Management
  • Multitasking
  • Attention to detail
  • Organizational Skills
  • customer service
  • Analytical Thinking
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Technical Troubleshooting

Soft Skills

  • Communication
  • Conflict Resolution
  • Emotional Intelligence
  • Leadership
  • Problem Solving
  • Time management
  • creativity
  • Attention to detail
  • Teamwork
  • Adaptability.
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