Operations Specialist (Part -Time, Remote) -id-919
About the Role
At Truework, we’re on a mission to revolutionize employment and income verifications, providing a seamless experience for our customers and users. Our Operations Team plays a critical role in delivering best-in-class service, sitting at the intersection of customer support and our back-end platform. Each month, our product serves hundreds of thousands of unique users, and we’re looking for detail-oriented problem solvers to help us maintain excellence.
As a Part-Time Operations Specialist, you will be responsible for reviewing verification requests, ensuring accuracy, conducting research, and resolving issues efficiently. You’ll navigate multiple systems, validate information, and either complete requests or escalate them as needed. If you thrive in a fast-paced, process-driven environment and enjoy solving problems, we’d love to hear from you!
Key Responsibilities:
- Review verification requests, ensuring all information is accurate and complete.
- Investigate and validate data across multiple platforms.
- Solve problems creatively to complete verifications within set timeframes.
- Escalate ambiguous or complex issues to the appropriate supervisor.
- Manage and prioritize incoming verification inquiries throughout the day.
- Identify and suggest improvements to enhance efficiency and streamline processes.
- Recognize potential fraudulent or suspicious activity.
- Transcribe completed verifications from HR respondents or third-party providers accurately and efficiently.
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Location: Remote (United States residents only)
Schedule: 25-30 hours/week, 5 days per week (including at least one weekend day)
Start Time: 7:00 AM PST
About the Role
At Truework, we’re on a mission to revolutionize employment and income verifications, providing a seamless experience for our customers and users. Our Operations Team plays a critical role in delivering best-in-class service, sitting at the intersection of customer support and our back-end platform. Each month, our product serves hundreds of thousands of unique users, and we’re looking for detail-oriented problem solvers to help us maintain excellence.
As a Part-Time Operations Specialist, you will be responsible for reviewing verification requests, ensuring accuracy, conducting research, and resolving issues efficiently. You’ll navigate multiple systems, validate information, and either complete requests or escalate them as needed. If you thrive in a fast-paced, process-driven environment and enjoy solving problems, we’d love to hear from you!
Key Responsibilities:
- Review verification requests, ensuring all information is accurate and complete.
- Investigate and validate data across multiple platforms.
- Solve problems creatively to complete verifications within set timeframes.
- Escalate ambiguous or complex issues to the appropriate supervisor.
- Manage and prioritize incoming verification inquiries throughout the day.
- Identify and suggest improvements to enhance efficiency and streamline processes.
- Recognize potential fraudulent or suspicious activity.
- Transcribe completed verifications from HR respondents or third-party providers accurately and efficiently.
What We’re Looking For:
- Self-motivated & organized: Ability to work independently and manage tasks efficiently.
- Tech-savvy: Comfortable navigating multiple systems with clear instructions.
- Detail-oriented: Strong attention to accuracy and process adherence.
- Strong internet search capabilities: Skilled in using online resources for efficient discovery and verification.
- Problem solver: Able to troubleshoot issues and adapt workflows as needed.
- Strong communicator: Clear and professional written and verbal communication.
- Security-minded: Committed to handling sensitive personal data with care.
- Reliable & disciplined: Proven ability to meet deadlines and produce high-quality work consistently.
Nice to Have:
- Experience working in a startup or fast-paced environment.
- Familiarity with customer support, operations, or verification processes.
Compensation & Training:
- Pay: $17–$19 per hour (based on experience).
- Training: 2-3 weeks, Monday–Friday schedule (up to 30 hours per week), before transitioning to a regular shift with weekend availability.
.
Bring Your TRUE Self to Work.
One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.
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\nSchedule: 25-30 hours/week, 5 days per week (including at least one weekend day)
\nStart Time: 7:00 AM PST
About the Role
\n\nAt Truework, we’re on a mission to revolutionize employment and income verifications, providing a seamless experience for our customers and users. Our Operations Team plays a critical role in delivering best-in-class service, sitting at the intersection of customer support and our back-end platform. Each month, our product serves hundreds of thousands of unique users, and we’re looking for detail-oriented problem solvers to help us maintain excellence.
\n\nAs a Part-Time Operations Specialist, you will be responsible for reviewing verification requests, ensuring accuracy, conducting research, and resolving issues efficiently. You’ll navigate multiple systems, validate information, and either complete requests or escalate them as needed. If you thrive in a fast-paced, process-driven environment and enjoy solving problems, we’d love to hear from you!
\nKey Responsibilities:
\n\n- \n
- Review verification requests, ensuring all information is accurate and complete. \n
- Investigate and validate data across multiple platforms. \n
- Solve problems creatively to complete verifications within set timeframes. \n
- Escalate ambiguous or complex issues to the appropriate supervisor. \n
- Manage and prioritize incoming verification inquiries throughout the day. \n
- Identify and suggest improvements to enhance efficiency and streamline processes. \n
- Recognize potential fraudulent or suspicious activity. \n
- Transcribe completed verifications from HR respondents or third-party providers accurately and efficiently. \n
What We’re Looking For:
\n\n- \n
- Self-motivated & organized: Ability to work independently and manage tasks efficiently. \n
- Tech-savvy: Comfortable navigating multiple systems with clear instructions. \n
- Detail-oriented: Strong attention to accuracy and process adherence. \n
- Strong internet search capabilities: Skilled in using online resources for efficient discovery and verification. \n
- Problem solver: Able to troubleshoot issues and adapt workflows as needed. \n
- Strong communicator: Clear and professional written and verbal communication. \n
- Security-minded: Committed to handling sensitive personal data with care. \n
- Reliable & disciplined: Proven ability to meet deadlines and produce high-quality work consistently. \n
Nice to Have:
\n\n- \n
- Experience working in a startup or fast-paced environment. \n
- Familiarity with customer support, operations, or verification processes. \n
Compensation & Training:
\n\n- \n
- Pay: $17–$19 per hour (based on experience). \n
- Training: 2-3 weeks, Monday–Friday schedule (up to 30 hours per week), before transitioning to a regular shift with weekend availability. \n
.
\nBring Your TRUE Self to Work.
\nOne of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.
\n\nIf you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic- tstanic@truework.com
\n\nNote: for all roles at Truework that are not fully remote, we require a Covid vaccination so that the employee can work in our offices safely. Religious or medical exceptions apply and we will accommodate.
\n","datePosted":"2025-02-06T10:15:52Z","jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"United States"},"jobBenefits":"100% Coverage - Health, Dental, Vision, Life insurance: 100% of primary and dependents covered by Truework\n WFH Friendly - For Trueworkers based in SF/NY/SLC, we have a hybrid work environment. Many of our openings are fully remote friendly. Stock Options Upon Hire - A competitive compensation including stock options upon hire. Unlimited PTO - We embrace our unlimited PTO policy for our full time employees Wellness Stipend - We offer a quarterly stipend for Trueworkers to spend on their gym memberships, groceries, and more! Bring your pet to work! - Our offices wouldn't be as lively without our pups. Bring yours to join in on the fun! Leveling & Career Pathing - We have leveling set for each new hire as they enter the door. Career pathing conversations are held in addition to Performance Reviews, so you always know where you're at & where you can go! Holiday Party, Hackweeks, SKO, galore! - With much of our workforce being fully remote, we embrace the opportunity to come together. We'll host an array of in person events quarterly for all of us to come together. alTRUEism - We empower Trueworkers to give back. Each Trueworker is alloted time per year to volunteer. We host events for our in office + remote employees to attend & get involved."}>
