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Library Public Service Specialist I id-5671

Job Description

CornerStone Staffing has partnered with City of Dallas and is seeking a Library Public Service Specialists. If you are enthusiastic about public service, passionate about learning, and ready to connect people with resources, we encourage you to apply!

Job Posting: Library Public Service Specialist I

Location: Dallas, TX

Pay Rate: $20/hour

Schedule: Open Monday through Saturday, evening and weekend shifts are expected

 

Job Overview

  • We are seeking a dynamic and customer-focused Library Public Service Specialist I to join our team in Dallas. This role focuses on providing excellent information reference and referral assistance to library users, supporting customers with technology, and ensuring patrons’ informational and recreational needs are met.

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  • Key Responsibilities
  • Assist library customers in locating information and answering reference questions using the library catalog, databases, and internet resources.
  • Provide guidance on library procedures, including obtaining library cards, checking out materials, and using computers, internet, and other library technologies.
  • Build relationships with library patrons, community members, and local organizations.
  • Recommend books, movies, and other materials tailored to patrons’ interests.
  • Offer personalized assistance with computer use and job-seeking efforts.
  • Develop and present promotional displays, reading lists, and materials.
  • Assist in planning and delivering library programs and community outreach initiatives.
  • Act as the branch or unit supervisor in the absence of the building manager.
  • Maintain and develop collections in assigned subject areas.
  • Support library operations, including shelving, checking in materials, and providing curbside services as needed.
  • Ensure the library remains neat, clean, and organized.
  • Stay informed on current library trends and issues to provide high-quality service.
  • Travel between locations as required to meet staffing needs

Requirements

  • Two (2) years of frontline customer service or library services experience.
  • Bachelor’s degree in English, Library Sciences, History, or a related field or an associate degree/60 college credit hours with four (4) years of full-time frontline customer service experience may also meet the requirement
  • Proficiency in research techniques and library policies.
  • Ability to handle conflicts effectively and provide excellent customer service.
  • Strong organizational, critical thinking, and problem-solving skills.
  • Proficiency in Microsoft Office, internet applications, library catalog systems, and databases.
  • Ability to relate to a diverse community and engage with customers of all ages.
  • Bilingual skills, especially in Spanish, are highly desirable.
  • Demonstrated interpersonal and communication skills.
  • Passion for public engagement and technology use.
  • Ability to work independently and collaboratively.

 

Why Join Us?

Opportunity to make a meaningful impact in the community.

Collaborative and inclusive workplace culture.

Competitive hourly pay and a supportive work environment.

 

Application Process Includes:

Skills Testing

Drug Testing

Background Check

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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