Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Agent Part Time

Other Jobs To Apply

No other job posts for this day.

About the position

The Customer Service Agent at American Airlines plays a crucial role in ensuring a positive travel experience for customers. This part-time position involves interacting with passengers in a friendly and professional manner, handling ticketing, check-in, and boarding processes, and providing assistance during travel disruptions. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities

  • Issue, reissue and refund passenger tickets
    • ,
  • Book, ticket and confirm flight reservations
    • ,
  • Rebook passengers on oversold flights and during irregular operations
    • ,
  • Perform passenger check-in and passenger seat assignment
    • ,
  • Rectify oversold seat assignments and issue upgrades
    • ,
  • Issue vouchers and coordinate with contractors for passenger accommodations
    • ,
  • Perform passenger boarding and ticket verification
    • ,
  • Operate gate reader/scanner and monitor carry-on baggage
    • ,
  • Make boarding and departure gate announcements
    • ,
  • Deliver domestic/international flight documents
    • ,
  • Perform passenger service flight close-out procedures
    • ,
  • Accept, check and tag passengers' baggage
    • ,
  • Maintain timeline of flight boarding process
    • ,
  • Assist passengers with self-service kiosk check-in
    • ,
  • Queue lines at ticket counter kiosks and ticket counters
    • ,
  • Clear/verify international documents at kiosks
    • ,
  • Assist customers needing special assistance
    • ,
  • Respond and assist during security and emergency situations
    • ,
  • Provide connecting passengers with gate information
    • ,
  • Adhere to company policies and performance standards
    • ,
  • Complete job-relevant trainings
    • ,
  • Wear uniforms as required by company policy

Requirements

  • High school diploma or GED or international equivalent
    • ,
  • Bilingual language skills required in some locations
    • ,
  • Applicable valid driver's license as required by local authorities
    • ,
  • Must fulfill FAA criminal background checks
    • ,
  • Must be authorized to work in the U.S.

Nice-to-haves

  • Working knowledge of Sabre or any other Passenger Service System
    • ,
  • Previous face to face Customer Service experience
    • ,
  • Experience working in a fast-paced environment

Benefits

  • Travel Perks: Access to 365 destinations on more than 6,800 daily flights
    • ,
  • Health Benefits: Health, dental, prescription and vision benefits from day one
    • ,
  • Wellness Programs: Tools and resources for personal well-being
    • ,
  • 401(k) Program: Available upon hire with employer contributions after one year
    • ,
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels and more
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...